UPS (NYSE:UPS) today continued its aggressive roll-out of innovative new services and solutions, squarely focused on the needs of its customers, especially small and medium-sized businesses. Many of the solutions work together to provide superior visibility, control, convenience and customer value versus competitor solutions that cannot leverage a fully integrated transportation network. Additionally, the company will bring online more investments designed to speed time-in-transit and increase network capacity, providing all UPS customers with additional capabilities for future success.
“In 2019, UPS launched more new services and operational innovations than in any year in the company’s recent history,” said UPS Chairman and Chief Executive Officer, David Abney. “We are demonstrating further bold action in 2020 as we embrace market trends, invest for growth, partner for added reach and develop unique capabilities using next generation technologies.”
A summary of UPS’s announcements on January 29, 2020 follow:
Network Enhancements Support Customers’ Need for Speed and Availability
UPS continues in 2020 its multi-year investment strategy to transform and grow its Smart Global Logistics Network. The company will add more than 5 million square feet of new automated sortation capacity globally during the year, beginning with the announcement of another super-hub and a total of $1.4 billion investment in new and renovated facilities in Pennsylvania, primarily to serve customers in the northeast corridor. Read more on expansion.
UPS Extended Hours Coverage and Expanded Weekend Delivery
New capacity, lane enhancements and more sort operations at several facilities will provide greater customer access to UPS® Extended Hours service, which now reaches 98 percent of the U.S. population, up from 85% when announced in mid-2019. The service enables shippers to process online orders later in the evening for local next day ground delivery, offering faster speed to market.