Zui近由全球的物流公司 DHL 委托进行的一项调查显示，公司正面临着快速变化的市场环境，无论是地缘政治变化还是技术变革。但就其地面运输业务而言，到目前为止，公司心中的问题是电子商务及其对服务和地面运输要求的影响。

　　尤其是电子商务带来的极高的服务期望正在影响企业。仅举几例：客户期望当天或次日交货、可变的一英里交货选项、高运输途中可见性以及灵活或免费的退货政策和始终有货的库存。越来越具有挑战性的服务。

　　DHL Supply Chain Nordics 执行官兼 MLEMEA 运输主管 Paul Stone 解释说：“我们的欧洲客户寻求yiliu的能力来实现一英里交付，这就是为什么技术将成为地面运输新时代的核心。人工智能和数据分析能够在优化成本和服务的同时，管理客户日益复杂和苛刻的运营模式的订单资料和运输模式，这意味着它们现在被视为必不可少的服务，而不是附加利益。”

　　DHL 调查“物流运输演变：未来之路”发现，电子商务对市场的影响，尤其是地面运输，因地区而异。例如，在比较电子商务对未来一到两年和三到五年的影响时，美国受访者预计影响会略有下降，从 63% 降至 60%，而在欧洲、中东和非洲、亚洲太平洋和拉丁美洲，同样的影响数字从 65% 增加到 69%。

　　DHL Supply Chain Nordics 执行官兼 MLEMEA 运输主管 Paul Stone 解释说：“在欧洲，运输无疑是全球商业环境的一个重要方面，我们的调查结果表明，跨行业和跨市场的公司现在已经认识到其战略价值。这反映在我们客户的 C 级高管越来越多地参与运输讨论中。我们进行这项研究是为了深入了解公司对运输服务提供商的期望，无论是现在还是未来。我们的研究表明，客户越来越多地寻求具有全球影响力的完整解决方案，因为他们可以解决广泛的运输问题和要求。特别是在欧洲，环境承诺对我们的客户越来越重要。”

　　研究表明，在整个欧洲、美国和亚洲，越来越多的大城市中心正在对在高峰营业时间（或在某些情况下，在任何时间）进入市区的车辆实施拥堵收费和通行费。交通运输的显着碳足迹将成为将货物运送到这些人口稠密的城市地区的一个问题和潜在的限制因素。如今，76% 的受访者表示，有关强制性碳报告的立法对其交通决策产生了重大影响。

　　更广泛的社会因素也被强调为带来相关挑战，61% 的公司将城市化的增加视为将显着影响其未来业务的一个因素。技术及其帮助管理这种复杂环境的能力越来越被视为 3PL 的标准要求：超过三分之二 (67%) 的公司认为大数据分析和人工智能 (AI) 是 3PL 提供的必不可少的服务他们的托运人客户。

　　A recent survey commissioned by DHL, the world’s leading logistics company, has revealed that companies are facing a fast changing market environment, be it in terms of geopolitical changes or technological transformation. But in terms of their ground transportation operations, by far the biggest issue on companies’ minds is e-commerce and its implications on service and ground transportation requirements.

　　Especially the extraordinarily high service expectations born of e-commerce are impacting businesses. Just to name a few: Customers are expecting same or next day delivery, variable last-mile delivery options, high in-transit visibility, as well as flexible or free return policies and always in-stock inventories. Services that are increasingly challenging.

　　Paul Stone, CEO DHL Supply Chain Nordics and Head of Transport for MLEMEA explains: “Our European customers look for first-class capabilities in enabling last mile deliveries, which is why technology will be central to navigating this new era for ground transportation. The capability of AI and data analytics to manage the order profile and shipping patterns of customers’ increasingly complex and demanding operating models while optimizing cost and service, means that they are now viewed as essential services, rather than added benefits.”

　　The DHL survey “The Logistics Transport Evolution: The Road Ahead” found out that the impact of e-commerce on markets, in general, and ground transportation in particular, varies by region. For example, when comparing the impact of e-commerce over the next one to two years versus three to five years, U.S. respondents expect the impact to slightly decrease, from 63% to 60% while, in Europe, Middle East & Africa, Asia Pacific and Latin America, that same impact number increases from 65% to 69%.

　　Paul Stone, CEO DHL Supply Chain Nordics and Head of Transport for MLEMEA explains: “Here in Europe, transport is undoubtedly a critical aspect of the global business environment, and our findings indicate that companies across sectors and markets now recognize its strategic value. That’s reflected by our customers’ C-suite executives becoming more involved in transportation discussions. We undertook this study to gain an insight into exactly what companies expect from their transportation service providers, both today and tomorrow. Our research has shown us that customers are increasingly looking for complete solutions with a global reach as they can solve a wide range of transportation issues and requirements. In Europe, particularly, environmental commitments are increasingly important to our customers.”