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DHL Supply Chain, the global and North American contract logistics leader within Deutsche Post DHL Group, has been named Nissan’s Aftersales ‘Logistics Partner of the Year’ in the Nissan aftermarket network for Fiscal Year 2020.

　　DHL’s four locations were all in the top five of Nissan’s nine locations on the FY20 scorecard that measures On-Time-Performance, Delivery Scanning, and Quality. In addition, DHL finished as the top carrier in Nissan’s Parts Manager customer survey, scoring the highest in Overall Satisfaction and Net Promoter.

　　DHL’s workforce communication to enhance driver workforce stability was a particular area of focus, specifically to drivers who had restricted facility access due to COVID-19. The DHL team developed a variety of creative methods to maintain effective communications and ultimately earned higher retention rates that directly related to improved performance over the previous year.